Preventing Aggressive Behavior
LEARNING OBJECTIVES
Course emphasis is placed on exercising self-control and
systematically utilizing least-restrictive measures
versus attempts to externally control others.
Limits are viewed as informative and helpful to the other party
rather than punitive or judgmental.
1. Identification of the two words universally used most often to “bait” and initiate the cycle of provocation/antagonization
2. Definition of the two primary interventions that most reliably stimulate rational-thought in another, with an emphasis on choices and curiosity
3. Recognition of the two most recurring communicational missteps on the part of the speaker (aside from obvious slurs, attacks, and abuse) that, unwittingly, emotionally intensify rather than help calm most situations
4. Implementation of the two default words that
re-establish balance in the professional relationship and, also, more accurately reflect boundaries that are best neither social or anti-social, but asocial (i.e., task-oriented).
5. Analysis of the three communicational elements that must be in place in order for a sender’s message to be received as intended
6. Establishing the two underlying structural components of all observations that a heightened awareness of can help in disambiguating the differences between anger and abuse
7. Deepening the understanding of the elements of primal communication (e.g., personal space) and the inescapable effect of energy in all communication, whether conscious or unconscious
8. Exploration of the two most fundamental psychological defense-mechanisms and how these commonly impact inter-staff dynamics
9. Exposure to the core basis of most arguments: resulting from a misplaced emphasis on the part of both parties and the presence of anger masking fear
All attendees are expected to participate in and
pass a post-test review with 100% accuracy.
Ian Brennan © 1999